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Grievance Redressal
We aim to provide the best in customer service. In the rare event of you not being satisfied with the services provided, you can highlight your concern on the below mentioned touch points: |
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Level 1
For any complaint/grievance, please approach any of our following touch points:
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Call 1800-425-69-69 (Toll free) or 080-26502244 or Fax 080-41506969 |
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Email us at india_grievancecell@metlife.co.in |
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Write to "Customer Support Department", MetLife India Insurance Co. Ltd., Brigade Seshmahal, 5, Vani Vilas Road, Basavangudi, Bangalore-560004, India |
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Visit our website www.metlife.co.in |
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Visit our nearest MetLife branch across the country |
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Level 2
In case you are not satisfied with the resolution provided by the above touch points, You can write to Mr. K S Raghavan, Chief Operating Officer and Grievance Officer at gro@metlife.co.in, Tel.No: +91 80 66006969. Fax: +91 80 22421970 or send a letter to the Registered Office "MetLife India Insurance Co. Ltd., Brigade Seshmahal , 5, Vani Vilas Road, Basavangudi, Bangalore-560004, India"; |
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Level 3
In case you are still not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the Insurance Regulatory and Development Authority for resolution
Grievance cell (Complaint against Life Insurer)
Insurance Regulatory and Development Authority
Parishrama Bhawanam, 5-9-58/B, Basheerbagh, Hyderabad - 500 004
Toll Free: 155255
E-mail: lifecomplaints@irda.gov.in
or You may approach the Insurance Ombudsman. Contact details are available at www.irda.gov.in
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Customer helpline no. :
1-800-425-6969
( 24 Hrs. - Within India only)
or +91-80-2650-2244
(8 am - 8 pm )
Fax : 080-41506969 |
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SMS MET HELP to 56161
(Special SMS Charges Apply) |
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indiaservice@metlife.co.in |
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